Crystal Spring payments are all taken through secure payment company Worldnettps. 

All these payments are secured by Verisign.

 

for more information please see:

 

 

 

 

 

Postage to an address is free.  Postage to destinations outside the UK costs a flat rate of £2

 

 

We try to dispatch all orders within one working day.  Orders are sent out first class and will normally arrive within 1-2 working days.  Due to postal delays orders can sometimes take upto 5 working days to be delivered.  If you have not recieved your product after 5 working days please contact us.

 

Email: sales@crystalspring.co.uk

Tel:  (023) 80695550

 

 

 

 

If the goods your ordered turn out to be faulty or arrive in a damaged condition, you must inform us within 7 days and we will offer you a full refund. If faulty, we will provide you with your choice of refund or replacement as soon as possible, and no later than 30 days of agreeing to provide you with the refund.

 

When goods are returned using our no quibble guarantee we will refund the full purchase price of the goods, but not the postage and packaging.

 

Before returning an order please contact us, either by email or phone (Tel: 02380 695550, email: sales@crystalspring.co.uk). 

 

 

International order incure a postage charge of £2. 

 

Shipments outside of the UK may be subject to import duties and taxes, which are the responsibility of the recipient. Rates vary by country and by what was ordered so we are not able to supply an estimated cost. Contact the recipient's customs offices for more information.

 

International orders can take between 5-10 working days to arrive.

 

 

General By using this site to make your order, you are offering to buy the goods subject to these terms and conditions.
We have the right to refuse at our discretion to supply any goods ordered by you in our online store.

These terms and conditions do not affect your statutory rights.

We accept credit card payment. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction to your own currency.

We accept Visa, Mastercard, Switch, Solo & Visa Delta.  You may send your credit card information via telephone, fax, mail or over the Internet N.B. PLEASE DO NOT SEND CREDIT CARD DETAILS VIA E-MAIL, THIS IS NOT A SECURE METHOD FOR ONLINE PURCHASING!!!

Shipping And Handling Crystal Spring Ltd offer FREE SHIPPING on all orders placed in the UK for delivery to UK addresses. This is our normal delivery service, and we aim to get items to you within 5 days; normally much quicker. On the rare but inevitable occasion that we cannot deliver within this time frame, we will notify you by e-mail, and give you the option of cancelling the order if you prefer not to wait. However, if you have an urgent order, we can ship to you for small additional charge.

Delivery Schedule We deliver your order right away if we have stock, but goods are subject to availability. We will normally send your order to you in 5 business days.

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges Product prices include UK VAT @ 17.5%

Guarantee To guarantee your satisfaction, all our products come with a NO QUIBBLE GUARANTEE. Simply return the item unused and undamaged in its original packaging for a full refund.

When goods are returned using our no quibble guarantee we will refund the full purchase price of the goods, but not the postage and packaging. However in the case of faulty goods, or goods which we have requested that you return to us, we will refund the full purchase price of the goods plus postage and packaging, and your reasonable costs incurred whilst returning the goods.

When using the no quibble guarantee and returning goods over £20 in value, we advise you to insure against loss or damage in transit; we will not credit for goods that are subsequently lost or damaged. The cost of this service is minimal and is payable at the Post Office Counter AT THE TIME OF POSTING.

The guarantees provided by Crystal Spring Ltd are additional to, and do not affect, your statutory rights as a consumer.

Complaints We have many satisfied customers at Crystal Spring Ltd, and our complaint resolution system helps us to ensure that our customers are satisfied, even when things go wrong.

If you have a complaint, please contact us using the many facilities provided by this website. Upon receipt of your complaint, we will investigate to see what went wrong so that we can resolve it to your satisfaction, and to avoid reoccurance in the future. We undertake to:

Acknowledge complaints within 5 working days

Advise you how long it will take to resolve the complaint

Keep you informed throughout the process

Privacy Policy Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

We only disclose information to third-parties for goods delivery purposes

Returns Policy If the goods your ordered turn out to be faulty or arrive in a damaged condition, you must inform us within 7 days and we will offer you a full refund. If faulty, we will provide you with your choice of refund or replacement as soon as possible, and no later than 30 days of agreeing to provide you with the refund.